Complexes need an administrator, not just cameras

A house has one owner. A complex has a board that changes, a managing agent, residents who share tags, and a guard house that may be employed by someone else entirely. AVX Solutions designs estate security around that, in Pretoria and on the Johannesburg north side.

What goes wrong when this is informal

The usual pieces are the boom or gate, the pedestrian turnstile or door, visitor handling, and cameras on the entrance and the parts of the common property the rules actually allow. We do not film into people's living rooms to make a perimeter 'complete'.

Tags are copied and never expired.

The guard has a remote, and so do forty people who used to live there.

Footage is on a recorder in a cupboard. The password is on a sticker. The disk is full.

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Estates

The usual pieces are the boom or gate, the pedestrian turnstile or door, visitor handling, and cameras on the entrance and the parts of the

What this covers

Load-shedding locks the gate in whatever position it was in because nobody tested the battery.

A new trustee cannot get into the software, so they buy another system.

POPIA sits on top of this

Cameras on a public-facing entrance and cameras on a clubhouse are different conversations. We can set the system up so access to footage is limited. We cannot write your estate's privacy notice for you. Your managing agent should have that looked at properly.

Book a security assessment and say it is a complex

Tell us how many entrances, not a full resident list.

Questions we get on site

Do you work through the managing agent or the trustees?

Either, as long as the person booking can authorise the visit. We will not arrive because one resident is unhappy with a neighbour.

Can residents have an app?

Sometimes, for their own visitor pins. A live view of every camera for every unit is usually a bad idea, and often not allowed.

What about fibre and the guard house?

If the network in the guard house is unreliable, the intercom will be too. We will say if that has to be fixed first. Our IT colleagues can be brought in where the network is the actual fault.

Do you cover both cities?

Yes. Pretoria from Bronkhorst Street, Sandton and the north from 5th Street in Sandown.